PRIVACY POLICY

At Oh My Dog Inc., your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us. By using our services, you agree to the terms outlined below.

1. Information We Collect

a) Information You Provide to Us

We may collect personal information when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

  • Enter giveaways, surveys, or promotions

This may include:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (processed securely via third-party payment providers — we do not store full credit card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Cookies and tracking data
    This helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates

  • Improve website performance and customer experience

  • Send promotions, updates, and newsletters (only with your consent)

  • Prevent fraud and maintain security

We never sell your personal information.

3. Sharing Your Information

We only share your data with trusted third parties when necessary:

  • Shipping carriers (e.g., Canada Post, couriers)

  • Payment processors (e.g., Stripe, PayPal)

  • Marketing services (for email newsletters)

  • Website analytics tools

These partners are required to protect your information and use it only as instructed.

4. Cookies & Tracking

Our website uses cookies to:

  • Remember your preferences

  • Keep items in your cart

  • Analyze website traffic

  • Personalize your shopping experience

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We take your privacy seriously. We use:

  • Industry-standard encryption

  • Secure servers

  • Restricted access to personal information

  • Regular security audits

However, no online transmission is 100% secure — but we do everything reasonably possible to protect your data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Update or correct your information

  • Request deletion of your data

  • Opt out of marketing communications

  • Request a copy of your stored data

To exercise these rights, contact us at:
[Insert your business email]

7. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect information from children. If we discover such data, it will be deleted immediately.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Updates to This Policy

We may update this Privacy Policy occasionally.
The “Last Updated” date at the top will reflect any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, feel free to contact us:

[Insert your email]
Halifax, Nova Scotia, Canada
Oh My Dog Inc.